Shipments and returns

Delivery

All orders are shipped out every business day, from Monday to Friday, except for public holiday.
Orders within Australia nationwide will be dispatched currently, but this service will be expanded to all over the world if ready for commencing.

Freight charge
Flat rate $15+g.s.t irrespective of size and weight
Option & lead time
Courier's please, TNT, Startrack and Australia Post

shipping-lead

Next day delivery

All ordered before 11:00am Monday to Friday can be sent on the same day dispatch. However, some items on limited stock or out of stock could be delay in process without further notice. We will contact you the same or next business day to let you know if there is anything to change in order. Please note that we cannot guarantee that some orders will arrive on specified date or time by courier as it is out of control.(e.g.., unsuccessful delivery attempts, carrier weather delays, incorrect addresses, etc.) There will be no return or replacement under these circumstances.

Safe delivery & Accurate shipping address

All items are carefully wrapped with extreme care to ensure a safe delivery to its destination. However, you should confirm accurate shipping address before the payment as we will not be responsible for delivery failure at your unattended or wrong address. Most important process is to let us have available day contact number so that recipient should be there for successful shipment. Otherwise, we will charge you for additional reshipment.

Track your package

You will be notified within 24hr an delivery confirmation email if finished payment and delivery are reconfirmed completely. Please track your order just to enter track number in the link that corresponds to our shipping suppliers:

Courier's please / TNT / Startrack / Australia Post 

Return Material Authorization Policy(RMA)

Good damaged during transit in spite of fully careful packaging should be promptly replaced. In case of damage during transport or defective at the factory, clients should send us damage claim form in written form only and faulty products including related photo proofs by e-mail after filling out all sections completely. We will not process to regard incomplete document as no intention of returning faulty products.

Return request should be within 14 days of the date the goods were delivered or 72hours of receipt of damaged merchandise. However, client should be responsible for shipping costs back and forth and return it with carefully packaging to avoid any defects during transit.

After reviewing damage claim form and returning items by internal quality check taking 2-3 working days, then if dissatisfaction is reasonably caused by transport mistake or fairly natural defective item, we will reimburse the shipping costs afterward. Replacement will be better one either the exactly the same item or the equivalent specification one upon non-existent of it.

No credit and refund shall be done as a result of return claim process.

Return claim process 

Step 1: Complete Return Form with Photo Proof
Download return form and filled out all sections with photo proof attached such as damage or defect. Return request should be within 14 days of delivery or 72hours of receipt of damage.

Send us damage claim form and faulty products including related photo proofs by e-mail service@saled.com.au

Step 2: Request a Return Authorization number (RMA)
Customer service will issue RMA number and inform counterparty by reply giving permission to return the goods via email.
** Order cannot be issued without a Return Material Authorization number.

Step 3: Prepare for shipping
Securely pack your products in the original package and ship the return package to address below. Please refer to RMA number, which should be externally marked on the parcel.

Please return the product to:
SALed
Customer Service
Unit7(C2) / 41 Bellrick St. Acacia Ridge QLD 4110

Step 4: Quality check process 
Process internal quality check for 2‐3 days upon receipt of return claim documents.

Step 5: 
Report the result to designated email address written on submitted form and take action to response reasonably for both mutual satisfaction.

Warranty

Please refer to the attached file.