ROLL LENGTHS_Any claim for short supply will only be considered while
|No illumination||No electricity supply||Ensure LED driver is working|
|Automatic power protection from the open or short circuit in output of the power supply||Fix the short circuit problem|
|Wrong connection of power supply|
|Partial illumination||Using a switching mode power supply||Make it as follows: Don’t use switching mode power supplies|
|Wire connection mistake||Check connections|
|Brightness of LED is inconsistent for inconsistent||Power overloaded||Replace with a power supply that delivers 125% of current required to power the product|
|Voltage drop due to exceeding max-in-series limit||Adhere to the max-in-series limit specified on the product page|
|LED Flickering||Connection point fault||Fix bad connection point|
|Use a proper LED driver||Replace a new power supply|
*Note that should be cut and reconnected with end connectors for installation to avoid defects due to moisture penetration. The steps below indicate are possible way of sealing the end :
|Cut the neon flex||First put silicone glue inside
of the plug, and quick connector
then push into the neon flex
|Wipe off the excess glue and
wait for the glue to solidify.
[ Important Notice ] LED NEON FLEX_GUIDE
How to install LED NEON FLEX
1. All installation and connection must be conducted by qualified electrician.
2. A 24V DC class 2 power supply unit must be used with this LED NEON FLEX.
3. Disconnect the mains power before installing or servicing to avoid electrocution.
4. For a wet location installation you must seal all possible water entry points including covers with clear silicone.